Our Pledge has always been, and always will be, to bring you quality, innovative and effective product formulations that always have certificates of analysis, lab assays, and true standard quality control monitoring. We are one of the few facilities in the United States that can tie out every lot number with every ingredient. Our products consistently have a return rate of less than 1% and an outstanding average store growth rate.
Let's talk about quality control. Just recently, we sent out a sample of CoQ10 to our independent lab. Unknown to them, we added a blending agent that reduced the expected amount of CoQ10 by 30%. We did this to test the quality of our lab. Sure enough, our lab called us back and told us one of our products did not meet its specifications. Our internal auditor laughed and said, "No, we were just testing you to make sure your lab tests are accurate." The lab technician laughed and stated, "You guys actually test the tester!" So, keep this in mind. This is a cost that cannot be seen in the bottle but can certainly be seen as value to your customer when they come back and buy the product again and again.
We don't do a lot of slick marketing and advertising. We don't trick people by selling technologies that don't exist or by putting claims on labels that are not compliant. We simply bring you the best quality with every single product we sell. Our goal is to bring you proven success, not speculation. If you look around, you will find that OL is one of the few companies that does what it says.
If outstanding customer service, exhaustive research and development, the purest ingredients and the most educated representatives are your primary objectives; if you truly believe in the philosophy that "you get what you pay for" and put value above price, then there's a good chance that we are the right fit!